A company consists of a system of processes that influence each other and that have to be managed. The purpose of a quality management system is to maintain – or in the best case improve – the efficiency and effectiveness of a work or business processes. Therefore, processes have to be monitored, analyzed and improved constantly. In this course you will learn how that works and what has to be noted concerning quality management. Furthermore, you will learn which demands process-oriented management systems have to meet according to the latest international standards.