conflict management
Kurssprache / course language: English

Conflict Management (credit-eligible)

How much does the course cost?

This course is free of charge for refugees. To get an exemption from the course fees, upload a proof of your refugee status.

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All other participants can enroll in the course for a small fee of 50 € (please click here).

Upon successfully completing a quiz, you will receive a certificate of participation.

Solve conflicts before they turn into problems

Every day we experience conflicts in the form of arguments, disputes and misunderstandings. Some of these conflicts can be solved or just disappear, but some arise again and again, are being ignored or suppressed. Normally we feel relatively helpless in conflict situations.

How do you best deal with conflicts and which options are there to solve them? This course answers many questions related to conflicts, looks at scientific principles and backgrounds and offers practical guidelines.

Examples with real-life situations from business institutions illustrate the theoretical findings. Case studies enable you to implement your newly acquired knowledge directly.

After completing this course, you will be able to manage conflicts in a better way and to resolve conflict situation in a reflected and calm manner.

Course start

You can start immediately! Once you are enrolled in the self-study course, you have access to the course material for six months.

The course answers the following questions (and more):

  • What is a conflict?
  • What are causes for conflicts?
  • Are conflicts useful?
  • Are conflicts in institutions a sign of weak leadership?
  • Why do you need a conflict management?
  • Are there general models for conflict solution?
  • What is a compromise?

Last modified: Wednesday, 25 January 2017, 3:21 PM